Privacy Policy

Handmade at Helen’s is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.handmadeathelens.co.uk and providing personal data to us, you are accepting and consenting to the practices described in this policy.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Handmade at Helen’s, Solway House, The Crichton, Bankend Road, Dumfries DG1 4TA.

This policy is effective 25 May 2018.

Information we may collect about you

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, address); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. We will not sell or rent this information to anyone.

How we collect information

When you conduct a transaction on our website, (for example when you send a message through our contact form, when you purchase a product, or when you subscribe to our newsletter) as part of the process we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why we collect this information

We may use the information to improve our products and services. If you have subscribed to our newsletter, we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email.

How we store, use, share and disclose the information

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, and MasterCard. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How we communicate with you

We may contact you to notify you regarding your account, to collect fees, or to send updates about our company. For these purposes we may contact you via email or postal mail.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

More information about cookies on our website can be found by clicking on the Use of Cookies link on the menu bar at the top of the website page.

Links to other websites

Our website may contain links to other websites of interest, for example, techniques or product videos or blogs. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Your rights

You may choose to withdraw your consent for collection of personal information, access, delete, or amend the collected information. Please contact us at: handmadeathelens@btinternet.com, or send us your request in writing to Handmade at Helen’s, Solway House, The Crichton, Bankend Road, Dumfries DG1 4TA.